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Hospitality Certificate Programs
Want to earn a certificate from the world’s top hotel school?
The future of hospitality is personalized—tailored to each patron’s preferences and needs. Industry leaders must shift their approaches toward technology, operations, finances, human resources, management and design to deliver the bespoke experiences guests expect. Prepare for the next phase of hospitality in certificate programs created by leading faculty at the internationally acclaimed Cornell Nolan School of Hotel Administration.
Courses:
- Assessing Restaurant Distribution in the Digital World
- Evaluating Restaurant Distribution Strategic Fit
- Implementing Restaurant Distribution Strategies
- Building Guest Loyalty
- Hospitality Symposium LIVE
Who Should Enroll:
- Restaurant operators and managers
- Restaurant and hotel franchisees and franchisors
- Managers of hotels with full-service restaurants or grab-and-go offerings
- Analysts at large foodservice chain organizations
- Grocery store and CPG managers
Courses:
- Examining the Uniform System of Accounts for the Lodging Industry (USALI)
- Benchmarking Hotel Performance
- Using Financial Statements for Decision Making
- Applying Managerial Accounting Tools to Improve Flow Through
- Preparing the Operating Budgets and Monitoring Performance
- Hospitality Symposium LIVE
Who Should Enroll:
- Hotel owners
- Hotel general managers and directors
- Hotel managers and department heads
- Hotel employees using financial information for decision making
- Accounting professionals seeking to move into the hotel industry
Courses:
- Positioning the HR Function for Competitive Success
- Sustainable Talent Attraction and Selection Strategy
- Developing an Effective Retention Strategy
- Discrimination Law in the Hospitality Industry
- Hospitality Symposium LIVE
- HR Symposium LIVE
Who Should Enroll:
- Hotel owners and asset managers
- Corporate HR managers with multi-unit oversight in multiple locations
- Recruiters
- Hiring managers
- Operational managers
- Hospitality professionals looking to move into an HR position
- HR professionals looking to move into the hospitality industry
Courses:
- Advanced Hotel Real Estate: Asset Management Strategy
Who Should Enroll:
- Hospitality leaders seeking to apply AI in their organizations
- Hospitality managers
- Hospitality directors
- Marketing professionals
Courses:
- HPDP Community Site
- Leading With Impact
- AI in Hospitality
Who Should Enroll:
- Mid- to upper-level hospitality professionals seeking career growth
- Hospitality professionals with at least five years of experience
Courses:
Core Courses
- General Managers Program Capstone
Online Courses (2 Elective Courses)
- Boosting Hotel Value
- Creating F&B Operations to Meet Changing Consumer Interests
- Leveraging AI for Hospitality Operations
- Communication Skills for GMs
- Hospitality Marketing in Dynamic Contexts
- Strategic Innovation for Hotel GMs
- Global Hospitality Trends and Best Practices: Profit From Change
Who Should Enroll:
- General managers overseeing full-service hotels
- Senior hospitality professionals such as managing directors, assistant general managers, executive assistant managers, and operations directors who are on a pathway to promotion to General Manager within 12 months
Courses:
- Leading Service-Focused Transformation
- Creating an Agile Enterprise
- The Power of Experimentation
- Becoming a Strategic Leader
- Making Strategic Change Happen
- Leadership Symposium LIVE
- Hospitality Symposium LIVE
Who Should Enroll:
- Hospitality managers, directors, and general managers
- Business professionals newer to the hospitality industry looking quickly to translate their outside expertise
- Owners, operators, and managers looking to accelerate growth and profitability
- Aspiring hospitality managers
- Individual contributors
- HR professionals
- Managers and leaders in any industry seeking transformative organizational knowledge
Courses:
- Foundations of Hotel Planning
- Initial Hotel Planning Decisions
- Hotel Guestroom Design
- Hotel Public Space Design
- Hotel Back-of-House Design
- Hospitality Symposium LIVE
Who Should Enroll:
- Architects
- Interior designers
- Hotel consultants
- Architecture students
- Owners, developers, and construction managers
Courses:
Core Courses
- Utilizing Income Statements and Operational Data
- Optimizing Your Food and Beverage Menu
- Managing Your Food and Beverage Supply Chain
- Building Guest Loyalty
- Leading Your Team to Optimize Results
- Hospitality Symposium LIVE
Elective Courses (1 Course)
- Operating a Profitable and Responsible Beverage Program
- Opening a Restaurant
- Adding Value with Special Events
Who Should Enroll:
- General managers and line-level employees involved in the operation and financial performance of a restaurant or food and beverage service
- Managed service contractors for stadiums, arenas, hospitals, airlines, franchises, and catering
- Professionals new to the food and beverage industry
- Non-restaurant professionals looking to be conversant in operations of food and beverage providers
- Caterers, restaurateurs, event space managers, property managers, corporate event managers
Courses:
Core Courses
- Introduction to Hotel Operations
- Becoming a Powerful Leader
- Building High-Performing Teams
- Understanding Financial Statements
- Using Ratio Analysis to Evaluate Financial Performance
- Services Marketing Planning and Management
- Evaluating Business and Customer Factors Affecting Marketing Decisions for Services
- Introduction to Hotel Revenue Management
- Forecasting and Availability Controls in Hotel Revenue Management
- Utilizing Income Statements and Operational Data
- Building Guest Loyalty
- Introduction to Restaurant Revenue Management
- Managing Meal Duration and Reservations
- Marketing Hospitality Brands Through Digital Media
- Leadership Symposium LIVE
- Marketing Symposium LIVE
- Hospitality Symposium LIVE
Elective Courses (4 Courses)
- Pricing Strategy and Distribution Channels in Hotel Revenue Management
- Overbooking Practices in Hotel Revenue Management
- Non-Traditional Applications of Hotel Revenue Management
- Building a Resilient Services Marketing Information System
- Developing a Service Strategy and Managing the Brand
- Managing Service Demand through Pricing and Distribution Strategies
- Developing an Integrated Marketing Communications Strategy for Services
- Optimizing Your Food and Beverage Menu
- Managing Your Food and Beverage Supply Chain
- Optimizing Restaurant Space and Pricing
- Implementing Brand Strategy Through Digital Media
Who Should Enroll:
- Hospitality managers working in hotels and corporate offices
- Hospitality professionals aspiring to management positions
Courses:
- Understanding Financial Statements
- Building High-Performing Teams
- Services Marketing Planning and Management
- Pricing and Revenue Management Essentials
- Building Guest Loyalty
- Introduction to Hotel Operations
- Leadership Symposium LIVE
- Hospitality Symposium LIVE
- Marketing Symposium LIVE
Who Should Enroll:
- Hospitality professionals working in every function of their organization
- Professionals looking to move into a hospitality management position
Courses:
- Price and Inventory Controls
- Price Sensitivity and Pricing Decisions
- Segmentation and Price Optimization
- Displacement and Negotiated Pricing
- Search Engines and Online Selling: Stimulating Incremental Demand
- Hospitality Symposium LIVE
Who Should Enroll:
- General managers
- Revenue managers
- Marketing managers
- Hospitality professionals responsible for their organization's financial performance
Courses:
- Financial Analysis of Hotel Investments
- Control of Hotel Real Estate
- Developing an Asset Management Strategy
- Achieving Hotel Asset Management Objectives
- Valuing Hotel Investments Through Effective Forecasting
- Valuing Hotel Intellectual Property and Structuring the Capital Stack
Who Should Enroll:
- Hospitality professionals with financial or operational responsibility
- Lenders and investors involved in hospitality real estate projects
Courses:
- Introduction to Hotel Revenue Management
- Forecasting and Availability Controls in Hotel Revenue Management
- Pricing Strategy and Distribution Channels in Hotel Revenue Management
- Overbooking Practices in Hotel Revenue Management
- Non-Traditional Applications of Hotel Revenue Management
- Hospitality Symposium LIVE
Who Should Enroll:
- Revenue managers and directors
- General managers
- Front desk managers
- Night auditors
- Sales and marketing analysts
- Hospitality professionals responsible for financial success
- Aspiring hospitality management professionals looking for a strong foundation of revenue concepts
Courses:
- Introduction to Restaurant Revenue Management
- Menu Design and Engineering
- Optimizing Restaurant Space and Pricing
- Managing Meal Duration and Reservations
- Building Demand During Slow Periods
- Hospitality Symposium LIVE
Who Should Enroll:
- Restaurant owners, managers, and operators
- Foodservice professionals responsible for their organization's financial performance
- Hospitality professionals
- Executive chefs
How It Works
Learn From Top Minds
Courses are developed by Cornell faculty
Power Your Career
Gain today’s most in-demand skills to stand apart.
Flexibility Fits Your Life
Learn on your schedule without stepping out of your job.
Small-class Experience
Participate in facilitated discussions and live sessions with industry peers.
Real-world Projects
Apply learnings and insights to your work to make an impact right away.
Personalized Feedback
Enjoy meaningful feedback on assignments from expert facilitators.
Learn From Top Minds
Courses are developed by Cornell faculty
Power Your Career
Gain today’s most in-demand skills to stand apart.
Flexibility Fits Your Life
Learn on your schedule without stepping out of your job.
Small-class Experience
Participate in facilitated discussions and live sessions with industry peers.
Real-world Projects
Apply learnings and insights to your work to make an impact right away.
Personalized Feedback
Enjoy meaningful feedback on assignments from expert facilitators.
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WHAT YOU'LL EARN
- Certificate from Cornell University
- Professional Development Hours (CEUs)