Help

eCornell takes pride in the level of help and support we offer our students and partners.

New to eCornell? Check out our FAQ.

Find answers to general questions as well as those concerning enrollment, pricing, certificates and courses.

Having a course issue? First, try our Knowledge Base.

You can take care of many common issues yourself, without having to contact our Help Desk. Check our Knowledge Base to quickly see the solutions to the most common problems.

If you cannot solve your issue using the knowledge base, please contact our Help Desk.

  • By email: ec_helpdesk@cornell.edu
  • Using Live Chat: Go to ecornell.cornell.edu, scroll down, and click the white Chat bubble icon.
    • Chat agents are available from 8am-6pm ET, Monday through Friday, excluding major holidays.
  • By phone: 1-800-801-0287 (US), +1 (607) 330-3200 (International).
    • Phone agents available 24 hours a day, Monday through Friday, excluding major holidays, and 9am-6pm ET on weekends.
    • If you cannot connect with a live agent, please leave a voicemail message with your name, number, and a brief message letting our team know how they can help.

Technical Requirements
Make sure your system meets the minimum hardware and software requirements you need to take eCornell courses. Find links to download and install any plug-ins you may need.