Omnichannel
LeadershipExecutive Summit
June 23-26, 2025 at Cornell Tech in NYC
Overview
Offering a compelling omnichannel experience is essential in today’s hypercompetitive, rapidly evolving retail and consumer goods market. The key to unlocking the future of retail requires offline-online innovation that enables consumers to buy anywhere they choose to shop.
Cornell University has joined forces with industry executives and visionaries from across the globe to create a new Omnichannel Leadership Program designed to help you build a high-performing customer journey and level up your organization. In this immersive four-day program at Cornell Tech, industry thought leaders and renowned faculty will come together to share best practices for optimizing the customer experience, addressing topics such as leveraging AI, prioritizing the customer, operations and execution, technology, data analytics, ESG, stakeholder management, and change management.
Coming out of the Omnichannel Leadership Program, you will have a fresh perspective on customer needs as well as how you can accelerate the transformation of your organization for the future of omnichannel.
Schedule subject to change.
Request Information Now by completing the form below.
How It Works
June 23-26, 2025
New York, NY
June 23-26, 2025
New York, NY
- View slide #1
- View slide #2
- View slide #3
- View slide #4
- View slide #5
- View slide #6
Key Course Takeaways
- Connect your projects to financial results
- Develop a deeper understanding of the customer journey
- Assess the strengths and weaknesses of integrating customer relationship management (CRM) and marketing automation systems into your omnichannel plan
- Leverage data analytics to make insight-driven decisions
- Explore how AI and machine learning technologies can influence how people shop, what and where they buy, and how they choose to live
- Gain a better understanding of environmental, social, and governance (ESG) issues that affect your omnichannel plan
- Build your network through collaboration with Cornell faculty, industry experts, and fellow attendees
What You'll Earn
- Omnichannel Leadership Certificate from Cornell SC Johnson College of Business
- 24 Professional Development Hours (2.4 CEUs)
Who Should Enroll
- Senior leaders in omnichannel organizations including retail, consumer packaged goods (CPG), and fast-moving consumer goods (FMCG)
- Food retail and food service senior leaders
- Transportation and logistics senior leaders
- Sales, marketing, and merchandising senior leaders
- General managers
“Hands down, the BEST exec ed program I’ve participated in!! My big tip is to apply early for the program. They purposefully keep the attendee list small and ensure great networking by requiring a short application… it’s only a few questions, but it makes sure that the right people are in the room to have really valuable discussions on these topics.”
“Great experience. Best education program I have ever been to. Excited to implement the learnings!”
“I was honored and appreciative to be able to attend such an amazing course and to interact with so many talented people from all types of industries and backgrounds. The topics and industry experts really made for an enlightening and engaging experience.”
- View testimonial #1
- View testimonial #2
- View testimonial #3