In this course you will conduct fieldwork to collect information about the users whose needs you are trying to meet within a challenge and empathy space that you have defined. You will venture out into the empathy field and observe and interact with people to gain the insight you need. Ultimately the insights gained from this fieldwork will help you develop a robust model of your users' needs, expectations, and connections with one another.

The following course is required to be completed before taking this course:

  • Identifying and Framing a Challenge
 

How It Works

Course Length
3 weeks

Effort
5 to 8 hours of study per week

Format
100% online, instructor-led
  • Product managers
  • Engineers
  • User experience designers
  • Program and project managers
  • Consultants
  • Systems analysts
  • Marketers
  • Entrepreneurs involved in product conception
  • Individual contributors, managers and leaders at all levels of an organization who are involved in the design, development, or improvement of products, services, and infrastructure
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