Every workplace has conflict. We all see it, and at some point, we all feel its impact. The word conflict has a negative connotation for most people, but despite that feeling, not all conflict is bad. Most often, the problem arises when conflict is ignored and people just wish for it to go away on its own.

If you jump right to solving a problem before you fully understand it, you might miss the root cause or underlying issues. Because of this, effectively managing any conflict starts with fully diagnosing it. That's where we'll begin in this course. Professors Klingel and Nobles, both experts in conflict resolution from the Scheinman Institute on Conflict Resolution at the School of Industrial Labor Relations, will help you master diagnosing conflict.

You'll get a chance to map out a conflict in your own workplace in the course project. You'll also spend time discussing your experiences and lessons learned with your peers. After completing the course, you'll have the tools and skills to fully diagnose any conflict in your life. You'll also be ready to determine if a conflict is worth addressing, which sets you up to successfully use a problem-solving approach to resolve a conflict. Please note that this course has been designed as a prerequisite to the companion eCornell course, "Applying a Problem-Solving Approach to Conflict".

 

How It Works

Course Length
2 weeks

Effort
3 to 5 hours of study per week

Format
100% online, instructor-led
Anyone managing teams, supervising employees, and interacting in professional settings who needs to more effectively resolve conflict and have difficult conversations.
Get It Done 100% Online
Our programs are expressly designed to fit the lives of busy professionals like you.

Learn From cornell's Top Minds
Courses are personally developed by faculty experts to help you gain today's most in-demand skills.

Power Your career
Cornell's internationally recognized standard of excellence can set you apart.

Request Information Now by completing the form below.

Act today—courses are filling fast.