Success in today's workplace depends on the ability to communicate effectively and build meaningful relationships. This course focuses on two essential skills: mastering feedback and developing your professional network, both of which are critical for personal and career growth.

In this course, you will explore why feedback often feels difficult and discover actionable strategies, such as the SBIA model (Situation, Behavior, Impact, Ally Action), to turn it into a tool for success. You will also discover practical networking techniques to expand your connections, find mentors, and introduce yourself with confidence in various settings. The course features expert insights, collaborative activities, and innovative concepts.

Upon completion of this course, you will be equipped to handle feedback constructively, foster strong workplace communication, and leverage networking opportunities to advance your career. These skills will help you build relationships that support professional growth and create a positive impact in any work environment.

 

How It Works

Course Length
2 weeks

Effort
3 to 5 hours of study per week

Format
100% online, instructor-led
  • Frontline employees
  • Customer service representatives
  • Food servers
  • Individuals working in a non-manager role
Get It Done 100% Online
Our programs are expressly designed to fit the lives of busy professionals like you.

Learn From cornell's Top Minds
Courses are personally developed by faculty experts to help you gain today's most in-demand skills.

Power Your career
Cornell's internationally recognized standard of excellence can set you apart.

Request Information Now by completing the form below.

Act today—courses are filling fast.