Young-Hoon Park is Sung-Whan Suh Professor of Management and a professor of marketing at the Samuel Curtis Johnson Graduate School of Management. His expertise centers around the analysis of behavioral data to understand and forecast customer shopping and purchasing activities, and to conduct customer relationship management. His research has been published in various leading academic journals such as the Journal of Marketing Research, Management Science, Marketing Science, and Journal of the Royal Statistical Society: Series A. He was a finalist for the 2008 John D.C. Little Award for the best marketing paper published in Marketing Science or Management Science for his research on internet auctions.
Course Overview
Evolution of the consumer market is an ongoing and inevitable process, driven to new heights in recent decades by the strategic shift in focus toward customers as the most critical unit of analysis. To spur innovation and growth in this increasingly tumultuous environment, a test-and-learn culture must be fostered to understand customers and harness the power of new ideas.
In this course, you will explore testing as a means of adapting to that evolution, analyzing and leveraging data to inform business and marketing decisions. You will go from learning what testing is and how it can be applied at a basic level to designing and conducting tests in RStudio to understand how to target customers. Along the way, you will evaluate the efficacy of a variety of approaches, finding ways to enhance your analytics and communicate results to better inform business decisions.
The following courses are required to be completed before taking this course:
- Leveraging Customers for Growth
Note: While familiarity with R/RStudio is not a prerequisite for this course, you will be asked to use R/RStudio for a variety of analytical activities. Solution code provided for practice opportunities can be copied, pasted, and adjusted for graded assessments, but some manipulation of that code will still be required.
Key Course Takeaways
- Test for better decision-making
- Analyze a business experiment
- Use regression for analysis
How It Works
Course Length
2 weeks
Effort
5-8 hours per week
Format
100% online, instructor-led
Course Author
Young-Hoon Park
Professor of Management
Samuel Curtis Johnson Graduate School of Management
Sung-Whan Suh Professor of Management
Who Should Enroll
- Marketers
- Marketing and business analysts
- Managers using data insights to make business decisions
Get It Done
100% Online
100% Online
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