Rob Kwortnik

Rob Kwortnik, Associate Professor of Services Marketing, joined Cornell’s faculty after earning his Ph.D. in Business Administration from Temple University. He also earned a B.A. in Journalism from Temple and an MBA from California State University, Northridge. Professor Kwortnik’s research focuses on consumer behavior in service contexts, with special attention to service experience management. He has published in the Journal of Marketing Research, Journal of Service Research, The International Journal of Research in Marketing, and the Cornell Hospitality Quarterly, among others. He has been honored ten times as a Teacher of the Year by students at the School of Hotel Administration. Professor Kwortnik serves as the Richard J. Bradley and Monene P. Bradley Director of Graduate Studies for the Cornell Field of Hospitality Business, MS/PhD Programs, and as the Faculty Director for Cornell University’s General Managers Program. Prior to his career in academics, Professor Kwortnik held several professional positions in marketing and was a travel industry consultant. He is a recognized expert on the leisure cruise industry.