Symposium Overview
Symposium sessions feature two days of live, highly interactive virtual Zoom sessions that will explore today’s most pressing topics. The Hospitality Symposium offers you a unique opportunity to engage in real-time conversations with peers and experts from the Cornell community and beyond. Using the context of your own experiences, you will take part in reflections and small-group discussions to build on the skills and knowledge you have gained from your courses.
Join us for the next Symposium, in which we’ll discuss how both day-to-day operations and strategic goal setting in the hospitality sector have rapidly evolved over the past two years, opening up new space for real-time conversations about the future of the industry. You will support your coursework by applying your knowledge and experiences to various areas of the industry, examining the innovations and accommodations you have all had to make throughout the COVID-19 pandemic and strategizing on future directions. By participating in relevant and engaging discussions, you will discover a variety of perspectives and build connections with your fellow participants from across the industry.
Upcoming Symposium: December 3 and 4, 2024
- Tuesday, December 3, 2024 11:00AM ET – 1:00PM ET
- Building Employee Capabilities
- Wednesday, December 4, 2024 5:00PM ET – 7:00PM ET
- From Good to Great: Elevating Customer Service
All sessions are held on Zoom.
Future dates are subject to change. You may participate in as many sessions as you wish. Attending Symposium sessions is not required to successfully complete any certificate program. Once enrolled in your courses, you will receive information about upcoming events. Accessibility accommodations will be available upon request.
Building Employee Capabilities
From Good to Great: Elevating Customer Service
Key Symposium Takeaways
- Discover best practices for confronting uncertainty
- Connect with peers on proven innovative strategies
- Engage with your cohort of hospitality leaders
How It Works
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