Leveraging AI for Hospitality OperationsCornell Course

Andrew Quagliata is a Senior Lecturer in Management Communication at the Cornell SC Johnson College of Business, where he teaches courses in persuasive communication, interpersonal communication, entrepreneurial communication, real estate communication, and business writing.

Professor Quagliata is the author of “Build Better Slide Decks: Create Sharper Slides, Stronger Stories, and Standout Presentations” (November 2025) and several eCornell courses, including “Building Compelling Slide Decks and Reports,” “Developing Self-Advocacy Skills,” “Generative AI for Written Communication,” and “Preparing for Effective Presentations Using AI.”

Chris Anderson is a professor at the Cornell Nolan School of Hotel Administration. Prior to his appointment in 2006, he was on the faculty at the Ivey School of Business in London, Ontario, Canada. Professor Anderson’s main research focus is on revenue management and service pricing. He actively works in the application and development of revenue management across numerous industry types, including hotels, airlines, and rental car and tour companies, as well as numerous consumer packaged goods and financial services firms. Professor Anderson’s research has been funded by numerous governmental agencies and industrial partners. He serves on the editorial board of the Journal of Revenue and Pricing Management and is the regional editor for the International Journal of Revenue Management. At the Nolan School of Hotel Administration, Professor Anderson teaches courses in revenue management and service operations management.