In this course, you will develop practical skills to effectively manage workplace conflicts by understanding their complexity, timing, and various dimensions. You'll distinguish between beneficial conflicts that drive innovation and damaging conflicts that harm organizational relationships, enabling you to make analytical assessments of conflict situations as they arise.

Through self-assessment tools and case studies, you will identify your default conflict management styles and understand how others approach conflict differently, allowing you to adapt your approach when working with peers, supervisors, and clients. You'll utilize interest-based conflict resolution techniques that move beyond determining who is right or wrong to focus on understanding and addressing the underlying needs of all parties involved.

This approach will enable you to transform potentially damaging conflicts into opportunities for organizational learning and growth while developing practical strategies to prevent unnecessary conflict escalation in your workplace.

 

How It Works

Course Length
2 weeks

Effort
3 to 5 hours of study per week

Format
100% online, instructor-led
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