Privacy Policy 12/05/2017
eCornell is committed to protecting your privacy. The following Privacy Policy describes what information we collect from you when you visit our sites, and how we use this information. Please read this Privacy Policy carefully so that you understand our privacy practices. Last Updated: Dec/05/2017
For EU Residents
eCornell participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. eCornell is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.
eCornell’s privacy policy, as provided below, describes the types of personal information that eCornell collects, the types of third parties to which it discloses personal data, and the purposes for which it does so. eCornell collects contact and demographic information to respond to requests or to personalize and deliver the services. eCornell transfers this information to third parties acting as an agent on its behalf. eCornell is accountable for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party. eCornell complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.
Residents of the EU have the right to access the personal information that eCornell maintains, and in some cases, may have the right to correct or amend information that is inaccurate or has been processed in violation of the Privacy Shield Principles, to the extent allowed by law. eCornell account holders may access and modify their personal information at any time through eCornell’s student portal: https://portal.ecornell.com.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, eCornell is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, eCornell may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Residents of the EU with inquiries or complaints regarding this Privacy Policy should first contact eCornell at:
eCornell.com
950 Danby Road, Suite 150
Ithaca, NY 14850
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Under certain conditions, more fully described on the Privacy Shield website, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.
The Information eCornell Collects
eCornell collects two kinds of information on this site: (1) registration information that is voluntarily supplied by visitors to this site who enroll in the programs offered through eCornell and (2) tracking information that is automatically collected as visitors navigate through this site.
If you choose to register for enrollment in one or more programs offered through eCornell, you will be required to provide certain enrollment information that we need to process your application for enrollment. This site automatically recognizes and records certain non-personal information, including the name of the domain and host from which you access the Internet (for example, aol.com or cornell.edu); the Internet protocol (IP) address of the computer you are using; the browser software you use and the operating system; the date and time you access this site; and the Internet address of the web site from which you linked directly to this site. We may use cookies to keep track of your preferences and profile information. Cookies are small files which are stored on a user’s computer. They are designed to hold a modest amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. This allows the server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or related site) to the next. Cookies are also used to collect general usage and volume statistical information that does not include personal information.
Your data is used for purposes that you expect it to be used for such as fulfilling your order or providing services you requested. This may include providing you personalized content, features to enable you to interact with others, securing your data, and communicating about, improving, or troubleshooting the products or services being provided. We collect the following personal information from you:
- Contact Information such as name, email address, mailing address, phone number
- Billing Information such as credit card number, and billing address
As is true of most Web sites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system.
We use this information to:
- Fulfill your order
- Send you an order confirmation
- Send you requested product or service information
- Send product updates or warranty information
- Respond to customer service requests
- Administer your account
- Respond to your questions and concerns
Correcting and Updating Your Personal Information
To review and update your personal information to ensure it is accurate, log on to eCornell’s student portal: https://portal.ecornell.com.
Marketing Communications
You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can unsubscribe here.
Third-party Vendors
Third-party vendors, including Google, show eCornell ads on sites on the internet using cookies to serve ads based on a user’s prior visits to eCornell’s website. eCornell uses analytics data to also inform and optimize ad campaigns based on a user’s prior visits. You may opt out of Google’s use of cookies by visiting the Google advertising opt-out page. In addition, you may also opt out of a third party vendor’s use of cookies by visiting the Network Advertising Initiative opt out page as well as opt out of our use of Google Analytics by visiting the Google Analytics Opt-out page. eCornell may have reporting of their aggregate interactions with our ads across the Google Display Network or DoubleClick for Advertisers in conjunction with activity on our site.
How eCornell Uses This Information
We do not sell, trade, or rent your personal information to others. We share your registration information with Cornell University, which will use it as a part of your enrollment in programs offered through eCornell. In addition, we may provide aggregated statistical data to reputable third-party vendors, but this data will include no personally identifying information. We may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of eCornell, Cornell University, our users, or others. We may also release information to your employer, if your enrollment is through a corporate agreement and disclosure is needed to comply with the employer’s request for information, and to any third party administrator, if your enrollment is through this third party administrator and disclosure is needed to comply with the third party administrator’s request for information. Customer data is retained by eCornell for as long as necessary to maintain business operations related to customer activities. In the event of bankruptcy or insolvency, all customer data would be destroyed. Customer data is retained by eCornell for as long as necessary to maintain business operations related to customer activities, 24 months after the last date of activity on the account. In the event of a merger, all customer data will be transferred to the new organization/entity.
How eCornell Protects Your Information
When you log in or use your credit card with us, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the data we collect is protected against unauthorized access. As effective as encryption technology is, however, no security system is completely impenetrable, so we cannot guarantee the absolute security of our database, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the lnternet.
Your Consent
By using this website, you consent to the collection and use of this information by eCornell and by Cornell University for the purpose of your enrollment in programs offered through eCornell. If we decide to change our privacy policy, we will post those changes on this page before the changes take effect. Of course, our use of information gathered while the current policy is in effect will always be consistent with the current policy, even if we change that policy later. We encourage you to periodically review this page for the latest information on our privacy practices.
You can contact us about this privacy statement by writing or email us at the address below:
eCornell.com
950 Danby Road, Suite 150
Ithaca, NY 14850
External Links
For your convenience eCornell courses may provide links to sites operated by providers other than eCornell (“Third Party Sites”). We do not disclose your Personally Identifiable Information to these Third Party Sites without obtaining your consent. We do not endorse and are not responsible for the privacy practices of these Third Party Sites. If you click on a link to one of these Third Party Sites, you should review the privacy policy posted on the other site to understand how that Third Party Site collects and uses your Personally Identifiable Information.
Dispute Resolution
If you and eCornell don’t resolve any dispute by informal negotiation, any other effort to resolve the dispute will be conducted exclusively by binding arbitration. You are giving up the right to litigate (or participate in as a party or class member) all disputes in court before a judge or jury. Instead, all disputes will be resolved before a neutral arbitrator, whose decision will be final except for a limited right of appeal under the Federal Arbitration Act. Any court with jurisdiction over the parties may enforce the arbitrator’s award.
Contact Information
eCornell welcomes your comments or questions regarding this Privacy Policy. Please e-mail us at helpdesk@ecornell.com or contact us at the following address or phone number: eCornell, 950 Danby Road, STE 150, Ithaca, NY 14850 – 1-800-801-0287.
Changes to Privacy Policy
eCornell may change this Privacy Policy from time to time. If we make any changes to this Policy, we will change the “Last Updated” date above. If such changes are material, a notice of the changes will be posted along with the revised Privacy Policy, prior to the change becoming effective. We encourage you to visit this page from time to time for the latest on our privacy practices.