Colleen Lee is the Director of Nursing and Patient Safety at Weill Cornell Medicine Physician Organization, where she has worked since 2017. Ms. Lee has held various roles in quality and patient safety since 2010. She was an Assistant Professor of Nursing at Long Island University in Brooklyn, NY, and held a faculty appointment at the Albert Einstein College of Medicine while working as the Maternal-Perinatal Patient Safety Officer at Montefiore Medical Center, Bronx, NY. Ms. Lee is a member of the American Society of Professionals in Patient Safety and the American Nurses Association.
Ms. Lee’s professional interests include using simulation and team training to improve patient outcomes, and she holds the Certified Professional in Patient Safety (CPPS) certification. She has contributed to articles and chapters on a variety of topics, including human factors engineering and interprofessional simulation education to impact patient safety. Most recently, Ms. Lee attained the Certified Praesidium Guardian credential to highlight her work to prevent sexual misconduct as related to patient care. She received her Baccalaureate degree in Nursing from Villanova University, Pennsylvania, and her Master’s degree from Molloy University, New York.
Leading Change for Safer SystemsCornell Course
Course Overview
Quality improvement (QI) projects typically begin with recognizing and diagnosing a problem, followed by identifying an intervention to address the challenge. But how can you quickly determine whether your selected intervention will actually produce the desired impact? Plan-Do-Study-Act (PDSA) cycles provide exactly this capability.
In this course, you will go through each step of the PDSA cycle and discover why this flexible, iterative approach is so valuable for QI projects. You'll explore the essential tasks within each phase and practice designing your own cycle using a real-world medical office case study. You'll learn why professional teams are best-suited to oversee PDSA cycles and discover how to lead collaborative groups through this process. Finally, you'll explore strategies to ensure your interventions remain effective over time despite the ever-changing circumstances that impact healthcare organizations.
You are required to have completed the following course or have equivalent experience before taking this course:
- Building the Foundation for Safer Care
Key Course Takeaways
- Design a Plan-Do-Study-Act cycle to address a systemic organizational problem
- Examine strategies that support healthy teams to execute quality improvement initiatives
- Create and use monitoring strategies to sustain quality improvements over time
How It Works
Course Author
Who Should Enroll
- Healthcare professionals responsible for leading or contributing to quality improvement and patient safety initiatives
- Clinical leaders, physicians, nurses, and advanced practice providers seeking practical quality improvement skills
- Healthcare managers, administrators, and operations leaders responsible for improving clinical and operational performance
- Quality, patient safety, and performance improvement professionals looking to strengthen their knowledge of the Model for Improvement and data-driven change
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